Roles and Responsibilities
A. Drive relationship and project management with all Products’ BU Teams within SBI at a strategic as well as Tactical level through daily liaising and coordination with all stakeholders (Top, mid management and junior hierarchies)
B. Tracking of all products performance, Monthly and Quarterly MIS, Reporting of projects and key action items on a daily and weekly basis to NPCI and Bank.
C. Drive Business targets of all NPCI Products through liaising with multiple Bank teams and leveraging all available resources in coordination with NPCI internal stakeholders, industry networking, market intelligence, etc
D. Conduct Structured monthly product performance reviews with Bank (HO & GITC) for all products.
E. Ensure end to end implementation of all new projects between SBI HO and GITC Teams from Business Proposition/Approval stage to go Live.
F. Ensure timely business approval of projects to attain NPCI implementation targets
G. Identify and understand the opportunities, challenges and potential priorities to establish mutually beneficial partnerships/commercial relationships.
H. Align and manage internal stakeholders within Products, Analytics, Operations and Technology to create momentum and drive the business.
I. Closure of customer complaints and queries in coordination with Bank and internal Product/Ops teams within TATs to ensure customer delight.
J. Track the NPCI business numbers for account as well as the corresponding competition numbers
K. Regular tracking of Operational and Business and reviewing them with respective departments of Bank along with data and qualitative inputs to ensure NPCI benchmarks
L. Ensuring 100% Compliance to NPCI audit practices and Compliance to NPCI Circular implementation by the Bank.
M. Excellent communication, interpersonal skills and analytical skills.
PG:MBA/PGDM in Any Specialization
National Payments Corporation of India (NPCI)
National Payments Corporation of India (NPCI), an umbrella organisation for retail payments in India, is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) and is authorised under the provisions of the Payment and Settlement Systems Act, 2007 for providing payment and settlement systems in India. Considering the utility nature of NPCI, it has been incorporated as a “Not for Profit” Company under the provisions of Section 25 of Companies Act 1956 (now Section 8 of Companies Act 2013), with an intention to provide best in class digital payment infrastructure by creation of efficient and innovative retail payment platforms.
NPCI has recently set up two wholly owned subsidiaries, namely, NPCI International Payments Limited (NIPL) and NPCI Bharat BillPay Limited (NBBL) with the objective of adoption of NPCI’s payment platforms globally, and to create a Unified Bill Payment Infrastructure within India, respectively.
NPCI is an Equal Opportunity Employer.