Roles and Responsibilities
B. End to end ownership of all projects/ change requests from concept/solutioning phase to final go live
C. Conduct Structured monthly product performance reviews with Bank for all Products performance.
D. Regular tracking of Operational issues like declines, downtime and reviewing them with respective departments of Bank along with data and qualitative inputs to ensure NPCI benchmarks
E. Ensure timely execution of projects to attain NPCI implementation targets
F. Align and manage internal stakeholders within Product, Operations and Technology to create momentum for all NPCI/Bank requirements.
G. Closure of customer complaints and queries in coordination with Bank and internal Product/Ops teams within TATs to ensure customer delight.
H. Track the NPCI business numbers for account as well as the corresponding competition numbers
I. Ensuring 100% Compliance to NPCI audit practices and Compliance to NPCI Circular implementation by the Bank
J. Excellent communication, interpersonal skills and analytical skills.
National Payments Corporation of India (NPCI), an umbrella organisation for retail payments in India, is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) and is authorised under the provisions of the Payment and Settlement Systems Act, 2007 for providing payment and settlement systems in India. Considering the utility nature of NPCI, it has been incorporated as a “Not for Profit” Company under the provisions of Section 25 of Companies Act 1956 (now Section 8 of Companies Act 2013), with an intention to provide best in class digital payment infrastructure by creation of efficient and innovative retail payment platforms.
NPCI has recently set up two wholly owned subsidiaries, namely, NPCI International Payments Limited (NIPL) and NPCI Bharat BillPay Limited (NBBL) with the objective of adoption of NPCI’s payment platforms globally, and to create a Unified Bill Payment Infrastructure within India, respectively.
NPCI is an Equal Opportunity Employer.