Senior Associate Loyalty Programs

From 3 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Profile: Senior Associate Loyalty Programs

Experience: 3 Years +

Education: MBA/Graduate/Post Graduate

Location: Mumbai

Role and Responsibility:

  • Management of the loyalty platform and enhancement of the program features for better customer uptake
  • Responsible for managing the functional and operational activities of the product for migration, data processing, partner support and query resolutions
  • Overseeing the daily program performance of partners and resolving the operational related downtimes during the migration process
  • Co-coordinating with internal & external stakeholders for managing campaigns and and executing promotional related activities for partner programs
  • Connecting with the merchant eco-system for on-boarding partners on accelerated incentives, pay with rewards options and enhancement of rewards catalogue
  • Publishing regular performance based reports and MSAT scores for partners and merchants
  • Reaching out eco-system partners for acquiring new Banks/Fintechs on the platform

  • Job Purpose:

    The NPCI Loyalty platform was launched with the core objective of assisting the financial eco-system with the technology and resources for incentivising users for every digital behaviour conducted. The product has garnered a positive response in the past 2 years of its existence and in-order to enhance the product offerings its imperative for NPCI to operate this platform independently with the specialization of our internal Tech and Business Teams. The resource hired shall be required to overlook the overall loyalty program activities. Play a key role in the functional and operational tasks of the migration process and support activities in servicing the on-boarded partners.

    Skill Required:

  • Good experience in managing loyalty program and customer incentives platforms
  • Competent in operating campaign management and marketing tools
  • A clear understanding of the Project Management processes, strategies and methods
  • Extensive knowledge of operations and production management.
  • Fair business acquiring skills to reach out to new partners for on-boarding clients on the product

  • KPI’s

  • Seamless integration & migration of the product
  • Data Analysis & Insights
  • Product Growth & Performance

  • Education

    PG:MBA/PGDM in Any Specialization

    Company Profile

    National Payments Corporation of India (NPCI)

    National Payments Corporation of India (NPCI), an umbrella organisation for retail payments in India, is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) and is authorised under the provisions of the Payment and Settlement Systems Act, 2007 for providing payment and settlement systems in India. Considering the utility nature of NPCI, it has been incorporated as a “Not for Profit” Company under the provisions of Section 25 of Companies Act 1956 (now Section 8 of Companies Act 2013), with an intention to provide best in class digital payment infrastructure by creation of efficient and innovative retail payment platforms.

    NPCI has recently set up two wholly owned subsidiaries, namely, NPCI International Payments Limited (NIPL) and NPCI Bharat BillPay Limited (NBBL) with the objective of adoption of NPCI’s payment platforms globally, and to create a Unified Bill Payment Infrastructure within India, respectively.

    NPCI is an Equal Opportunity Employer.

    Company Info
    View Contact Details+

    Contact Company:National Payments Corporation of India (NPCI)



    Not Disclosed by Recruiter



    Role Category:




    Employment Type:

    Full Time, Permanent