Job Description
Roles and Responsibilities
Role :Lead Customer Success IMPS & UPI
position in UPI & IMPS Product Operations vertical is responsible for handling day to day routine Operational activities as enlisted below:
Day to day Operational activities which include:
- 1. Implementation and monitoring of Projects, enhancements and controls.
- 2. Project management for Automation Projects
- 3. Point of Contact (POC) for banks for Settlement, Reconciliation, disputes and Customer complaints, queries, GST issues and enhancements.
- 4. Work closely with Banks to address high Business declines, chargebacks, customer complaints and adjustments of timeout transactions.
- 5. Handling of Internal and external Audits.
- 6. Co-ordination with various departments and other stakeholders.
- 7. Good Knowledge in MS Office especially in Power Point and MS-Excel.
- 8. Good drafting Skills
- Implementation and Monitoring
- Projects
- Bank’s POC
- KPIs
- Handling of Audits
- Collaboration activities
- Major Activities
- 1. Implementation and monitoring of Projects, enhancements and controls.
- 2. Project management for Automation Projects
- 3. Point of Contact (POC) for banks for Settlement, Reconciliation, disputes and Customer complaints, queries, GST issues and enhancements.
- 4. Work closely with Banks to address high Business declines, chargebacks, customer complaints and adjustments of timeout transactions.
- 5. Handling of Internal and external Audits.
- 6. Co-ordination with various departments and other stakeholders.
MAJOR CHALLENGES:
- Tracking of projects
- No response from member banks on query raised
- Delay in project
- Delay IN UAT
- Delay in response to banks
Education
UG:Any Graduate
Company Profile
National Payments Corporation of India (NPCI)
National Payments Corporation of India (NPCI), an umbrella organisation for retail payments in India, is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) and is authorised under the provisions of the Payment and Settlement Systems Act, 2007 for providing payment and settlement systems in India. Considering the utility nature of NPCI, it has been incorporated as a “Not for Profit” Company under the provisions of Section 25 of Companies Act 1956 (now Section 8 of Companies Act 2013), with an intention to provide best in class digital payment infrastructure by creation of efficient and innovative retail payment platforms.
NPCI has recently set up two wholly owned subsidiaries, namely, NPCI International Payments Limited (NIPL) and NPCI Bharat BillPay Limited (NBBL) with the objective of adoption of NPCI’s payment platforms globally, and to create a Unified Bill Payment Infrastructure within India, respectively.
NPCI is an Equal Opportunity Employer.
Contact Company:National Payments Corporation of India (NPCI)
Website:http://career.npci.org.in