Head/ Incharge – AI & Analytics

From 12 to 22 year(s) of experience
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Job Description

Roles and Responsibilities

Role - Head/ Incharge – AI & Analytics
Location: Mumbai
Qualification- Bachelor’s Degree with specialisation in data science, MBA preferred
Experience- 12+ years of total experience, 7+ years working in a data analytics role

Role Contour-
Drive the effective use of deep market and consumer analytics insights to enhance business performance and profitability.

Establish system for tracking metrics and create cadence for review within team
Perform customer analytics to drive new business growth by recommending strategies to improve metrics like renewal rates, product adaptation rates, cross-sell/upsell rate, customer satisfaction etc.
Map customer journey and develop listening points in the journey. Recommend interventions for each point in journey
Define segmentation of customer base and recommend strategies for each segment
Enhance effectiveness and efficiency through analytics technology
Delivery key predictive and descriptive models such as customer lifetime value models, and tenure, spend, and price models etc.
Identify and manage external partners for delivery of market benchmarking and specialized data science services.

Capability & Scalability
IT DC & Network Operation
Performance Tuning & Scalability
Open-Source Cloud, Database, OS Management
Data Mining
Big Data Management
Data Visualization
Insights Analytics

Cultivates Innovation
Customer Focus
Develops Talent
Drives Results
Ensures Accountability
Manages Conflict


PG:MBA/PGDM in Any Specialization

Company Profile

National Payments Corporation of India (NPCI)

National Payments Corporation of India (NPCI), an umbrella organisation for retail payments in India, is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) and is authorised under the provisions of the Payment and Settlement Systems Act, 2007 for providing payment and settlement systems in India. Considering the utility nature of NPCI, it has been incorporated as a “Not for Profit” Company under the provisions of Section 25 of Companies Act 1956 (now Section 8 of Companies Act 2013), with an intention to provide best in class digital payment infrastructure by creation of efficient and innovative retail payment platforms.

NPCI has recently set up two wholly owned subsidiaries, namely, NPCI International Payments Limited (NIPL) and NPCI Bharat BillPay Limited (NBBL) with the objective of adoption of NPCI’s payment platforms globally, and to create a Unified Bill Payment Infrastructure within India, respectively.

NPCI is an Equal Opportunity Employer.

Company Info
View Contact Details+

Contact Company:National Payments Corporation of India (NPCI)



Not Disclosed by Recruiter



Role Category:




Employment Type:

Full Time, Permanent