Head Engineering (Delivery Offline)

From 12 to 20 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai, Hyderabad/Secunderabad
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Job Description

Roles and Responsibilities

Profile:Head - Engineering Delivery and Development Offline


Qualification & Experience – Bachelors or a master’s degree in engineering from a reputed institute


Location: Hyderabad/ Mumbai


Role Contour: Integrate and Lead Run Technology, Delivery Enhancements, Automation, and Testing and Implementation to ensure improvement and maintenance of tech systems

  • Number of issues observed in the delivery of the products
  • Expected Business Value from Automation
  • Average Automation Uptime
  • Development Cycle Time
  • Development Cost per FTE/User
Oversee technological delivery (e.g. settlements) for the offline product systems for the associated products (NACH, CTS, NETC) and services offered by NPCI
Oversee technological maintenance (e.g., patch update, DR drills) and issue resolution, root cause analysis for all the production incidents for the relevant offline products
Ensure all offline product (NACH, CTS, NETC) delivery are efficiently handled to maximize the uptime and optimize product run
Oversee compliance to all the applicable policies, procedures and make sure it is maintained across systems and system delivery of the offline products
Oversee the design, development, and implementation of hyper-automation and operational enhancement projects
Monitor project deployment and measure progress against the release schedule, providing guidance and mitigating potential risks.

Technical
Capability & Scalability - Advanced
IT DC & Network Operation - Advanced
Infrastructure Management & Security - Advanced
Performance Tuning & Scalability - Advanced
Resiliency and uptime Backup, Recovery, DR and BCP - Advanced
Open-Source Cloud, Database, OS Management - Advanced
Incident Management - Advanced
Problem Resolution - Advanced
Query Resolution / Bug fixing - Advanced
Efficient Customer Dispute Management - Advanced

Behavioural
Collaborates
Cultivates Innovation
Customer Focus
Develops Talent
Drives Results
Ensures Accountability
Manages Ambiguity
Manages Conflict




Key Skills

Education

UG:B.Tech/B.E. in Any Specialization

PG:MCA in Any Specialization

Company Profile

National Payments Corporation of India (NPCI)

About us:

National Payments Corporation of India (NPCI), an umbrella organisation for retail payments in India, is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) and is authorised under the provisions of the Payment and Settlement Systems Act, 2007 for providing payment and settlement systems in India. Considering the utility nature of NPCI, it has been incorporated as a “Not for Profit” Company under the provisions of Section 25 of Companies Act 1956 (now Section 8 of Companies Act 2013), with an intention to provide best in class digital payment infrastructure by creation of efficient and innovative retail payment platforms.


NPCI has recently set up two wholly owned subsidiaries, namely, NPCI International Payments Limited (NIPL) and NPCI Bharat BillPay Limited (NBBL) with the objective of adoption of NPCI’s payment platforms globally, and to create a Unified Bill Payment Infrastructure within India, respectively.


NPCI is an Equal Opportunity Employer.

Company Info
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Contact Company:National Payments Corporation of India (NPCI)

Website:http://career.npci.org.in

Salary:

Not Disclosed by Recruiter

Industry:

FinTech / Payments

Department:

Customer Success, Service & Operations

Role Category:

Operations Support

Role:

Operations Engineer

Employment Type:

Full Time, Permanent