Associate / Senior AssociateAEPS & IMPS – Production Support

Education : Btech/Mtech

Online Application system resource required for AEPS & IMPS Online Production Support is a 24/7 Team and ensures systems are at 99.99% uptime maintained.

With basic technical skills on Linux/Unix, Database- SQL, Oracle, Basic Coding and knowledge on ISO message & Switching will be an added skill

Primary responsibility is during critical situation - troubleshoot and resolving errors

When technical issue must act quickly to analyze available data and find the root cause

Carry out SOD & EOD checks and address /work on issue if any.

Settlement Optimization. Ensure all data is pushed to settlement systems without any delay.

To be mindful of details as task involves crucial and in-depth system monitoring.

To Handle technical issues and work towards closure by putting the technical skills in hand.Ensuring the availability during critical issues and support 24/7.

On-Boarding

To carry out end to end system configuration.

Ensure and carry out all production pre-checks and post checks done as per internal guidelines and process set.

Handling Production related activities & Queries

Handling all Daily Production Queries and all internal production process tasks. Should carry out effective communication with banks and work with cross functional teams for coordination of production issues and work towards closure.

DR DRILL & other activities

Carry out Drills with proper coordination along with support team and carry out end to end pre- checks and post checks.

Functional skills

Basic knowledge on Linux, Oracle Basic Coding, maintain data Reports, Read & Analyze application logs, Good communication Skills, Ability to diagnose technical issue

Knowledge on Payments domain will be an added advantage.