Senior Associate / Lead – Relationship Management

3 - 8 Years

Job Description

Profile : Senior Associate / Lead - Relationship Management
Experience : 3 to 8 years
Qualification : MBA
Location : Mumbai (Goregaon / Nariman Point / Belapur)

Job Description:
  • Drive relationship and project management with NFS team/Complaints management /Reconciliation team (or any other assigned products and teams) in SBI GITC through daily liaising and coordination with all stakeholders
  • Ensure timely execution of projects to attain NPCI implementation targets
  • Align and manage internal stakeholders within products and Technology to create momentum and drive the business.
  • Closure of customer complaints and queries in coordination with Bank and internal Product/Ops teams within TATs to ensure customer delight.
  • Track the NPCI business numbers for account as well as the corresponding competition numbers
  • Regular tracking of Operational issues like declines, downtime and reviewing them with respective departments of Bank along with data and qualitative inputs to ensure NPCI benchmarks
  • Ensuring 100% Compliance to NPCI audit practices and Compliance to NPCI Circular implementation by the Bank
  • Excellent communication, interpersonal skills and analytical skills.


Desired Candidate Profile

Please refer to the Job description above


UG:B.B.A / B.M.S - Management

PG:MBA/PGDM - Any Specialization

Company Profile

National Payments Corporation of India

National Payments Corporation of India (NPCI) is the newly established company promoted by banks of India with an objective to build robust and state of the art national level retail electronic payment system infrastructure in the country
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Contact Company:National Payments Corporation of India


Not Disclosed by Recruiter

Role Category

Card Products


Business Alliances Manager

Employment Type

Full Time, Permanent