Tittle : Senior Associate - Application Support Engineer-BBPS
Education : Master / Graduate degree (Preferably Computer Science / Electronics)
Experience : 4 to 6 years' relevant experience
The Level-2 Application Support Engineer will be responsible for resolving the issues in Bharat Bill Pay on-line and off-line applications. The person will be responsible for monitoring, managing and working in 24 x 7 OLTP environment in BBPS. Responsible to work in 24 x 7 mission critical Bill Payment applications and expected to co-ordinate with Database, Infrastructure, operations team and other stakeholders, including but not limited to Banks and non-banking entities to achieve desired results in BBPS. Ensuring a near 100% application uptime is one of the key driver, by employing pro-active and re-active maintenance activities. Should be an individual contributor, should have ability to excel with the team. Should be quick learner.
- Ability to identify and issue Production Issues.
- Pro-active & Reactive maintenance.
- Quick trouble shooting of Issues.
- Patch Deployment & Build Deployments
- Expertise in SQL Queries
- Bug fixing.
- Application sizing
- Predict and prevent all possible production incidents.
- Good problem solving skills
- Follow the standard operating procedure and refine them to suit the project
- Follow the Security access control
- Willing to work in dynamic 24x7 zero downtime Application support and management
- Performing Disaster Recovery Drills
- Seamlessly manage and maintain the application
- Find the Root cause and fix the issue
- Prepare RCA for Production issue
- Log Monitoring and Analysis for issue prevention
- Hands on experience on shell scripting
Core Java and Advance Java
Production Issue Debugging Skills
Incident management knowledge
- Good written and oral communication
- Problem solving
- 24 x 7 working experience
ELK knowledge for log analysis / Data Analysis
Payment systems Domain Knowledge
Ticketing tool experience like JIRA / Service Now / Service Desk
Desired Candidate Profile
UG:Any Graduate - Any Specialization, B.Sc - Any Specialization, B.Tech/B.E. - Any Specialization
PG:MS/M.Sc(Science) - Any Specialization, M.Tech - Any Specialization, MCA - Computers, Post Graduation Not Required
National Payments Corporation of India
Contact Company:National Payments Corporation of India