Senior Associate – Application Support Engineer-BBPS

3 - 6 Years

Job Description

Job Description

Tittle : Senior Associate - Application Support Engineer-BBPS

Education : Master / Graduate degree (Preferably Computer Science / Electronics)

Experience : 4 to 6 years' relevant experience


Job Summary



The Level-2 Application Support Engineer will be responsible for resolving the issues in Bharat Bill Pay on-line and off-line applications. The person will be responsible for monitoring, managing and working in 24 x 7 OLTP environment in BBPS. Responsible to work in 24 x 7 mission critical Bill Payment applications and expected to co-ordinate with Database, Infrastructure, operations team and other stakeholders, including but not limited to Banks and non-banking entities to achieve desired results in BBPS. Ensuring a near 100% application uptime is one of the key driver, by employing pro-active and re-active maintenance activities. Should be an individual contributor, should have ability to excel with the team. Should be quick learner.

Key Responsibilities


  • Ability to identify and issue Production Issues.
  • Pro-active & Reactive maintenance.
  • Quick trouble shooting of Issues.
  • Patch Deployment & Build Deployments
  • Expertise in SQL Queries
  • Bug fixing.
  • Application sizing
  • Predict and prevent all possible production incidents.
  • Good problem solving skills
  • Follow the standard operating procedure and refine them to suit the project
  • Follow the Security access control
  • Willing to work in dynamic 24x7 zero downtime Application support and management
  • Performing Disaster Recovery Drills
  • Seamlessly manage and maintain the application
  • Find the Root cause and fix the issue
  • Prepare RCA for Production issue
  • Log Monitoring and Analysis for issue prevention
  • Hands on experience on shell scripting


Mandatory skills


Core Java and Advance Java

Production Issue Debugging Skills



Incident management knowledge

  • Good written and oral communication
  • Problem solving
  • 24 x 7 working experience



Desired skills


ELK knowledge for log analysis / Data Analysis

Payment systems Domain Knowledge

Ticketing tool experience like JIRA / Service Now / Service Desk




Desired Candidate Profile

Please refer to the Job description above


UG:Any Graduate - Any Specialization, B.Sc - Any Specialization, B.Tech/B.E. - Any Specialization

PG:MS/M.Sc(Science) - Any Specialization, M.Tech - Any Specialization, MCA - Computers, Post Graduation Not Required

Company Profile

National Payments Corporation of India

National Payments Corporation of India (NPCI) is the newly established company promoted by banks of India with an objective to build robust and state of the art national level retail electronic payment system infrastructure in the country
View Contact Details+

Recruiter Name:HRD

Contact Company:National Payments Corporation of India


Not Disclosed by Recruiter

Functional Area


Employment Type

Full Time, Permanent