Lead – Technical Writer

4 - 9 Years

Job Description

  • Develop the document management plan and update it, as needed.
  • Interact with all product stakeholders and be able to identify improvement area in existing documents and recommend & implement enhancement.
  • Use knowledge and understanding of documentation and technical writing to document improvement approaches in NPCI
  • Produce document with visual representation, flows articulate representation and contextual mapping
  • Use design thinking process for building documentation
  • Manage organizational documentation through the document life cycle.
  • Provide expertise based on previous experience with training and technical assistance, tech documentation process analysis, change management, and other performance improvement
  • Identify and investigate the need for documents of various types.
  • Ensure that organizational documents go through a documented and approved review-and-approval process before being stored
  • Use continue feedback system to enhance documentation and faster document release cycle
  • Support a culture focused on customer service
  • Create impactful technical document for users and audience to consume


Desired Candidate Profile

Please refer to the Job description above

Company Profile

National Payments Corporation of India

National Payments Corporation of India (NPCI), an umbrella organisation for operating retail payments and settlement systems in India, is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) under the provisions of the Payment and Settlement Systems Act, 2007, for creating a robust Payment & Settlement Infrastructure in India.

The Company is focused on bringing innovations in the retail payment systems through the use of technology for achieving greater efficiency in operations and widening the reach of payment systems.
NPCI, has products like RuPay- debit, credit and prepaid cards, UPI(Unified Payments Interface), BHIM(Bharat Interface Money), AEPS(Aadhaar Enabled Payment Services), CTS(Cheque Truncation System), IMPS(Immediate Payment Services), NFS(National Financial Switch), NACH(National Automated Clearing House),NETC , Bharat Bill Pay, *99#.

For more detailed information on the Vision, Mission, Objectives and Products & Services. You can log on to http://www.npci.org.in/
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Contact Company:National Payments Corporation of India


Not Disclosed by Recruiter

Functional Area

IT Software - Other

Role Category



Technical Documenter

Employment Type

Full Time, Permanent