Lead Business Process Engineering – ERP System

5 - 10 Years
Mumbai

Job Description

Roles and responsibilities 

JOB PURPOSE

The Business Process Reengineering Lead (BPRL) will apply process improvement and reengineering methodologies and principles to conduct process modernization projects across the organization. The BPRL is responsible for effective transitioning of existing project teams and the facilitation of project teams in the accomplishment of project activities and objectives.
Accountable for implementing programs and tools in support of building a high performance culture via the assigned process (e.g. performance measurement, people development, customer relationship management, etc.).

Roles and Responsibilities

1) Activity and data modeling, developing modern business methods, identifying best practices, creating and assessing performance measurements, and striving for continuous improvement.

2) Documentation of AS-IS & TO-BE processes

3) Business Process Analysis and process improvements, methodologies

Provide business process analysis, change management, and other performance improvement
Lead the analyses of operations, business processes, and organizational structures using business process reengineering and improvement (BPR/BPI) methods and tools
4) Business Process Inventory Management, efficient resource utilization
Identify opportunities to improve work processes, enhance quality of service and productivity, and communicate opportunities to Operations department leadership

5) Oversee ERP Deployment Planning and Rollout
Develop and monitor scorecard and other tools to measure success of process improvement initiatives

6) Performance Measurement, Knowledge Management
Support a culture focused on customer service, continuous improvement, and performance measurement.
Foster a process based culture by performing the following organizational processes: communication, customer relationship management, performance management, performance measurement, knowledge management, people development.
Use feedback system to enhance business performance and organizational effectiveness

7) Provide Training and guidance on process improvements
Coach the other teams on process improvement practices; understand how to drive behavior change and adoption for new/changed processes
Communicate Lean and other process improvement methodologies to the organization


Functional Skills

Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required, in person and virtually
Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization
Effective internal consulting skills along with the ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority
Attention to detail and passion for delivering outstanding service
Ability to coach and influence at all levels within the organization
Ability to multi-task and work independently as well as part of a team; self-motivated
Ability to coordinate delivery of work activities
Ability to communicate ideas both orally and in writing to influence others using on-on-one contact, formal presentations, and group discussions
Ability to recognize the appropriate style, level of detail, and message for the audience
Ability to identify concerns before they become problems, and to propose solutions to the concerns
Proficiency with Microsoft Word, Excel, PowerPoint, Visio and Project

Required Candidate profile

8-10 years progressive experience in business improvement and performance measurement projects
Demonstrated track record of reengineering business processes and driving adoption across an organization/department
Clear understanding of business process streamlining methodologies
Has managed functional processes and policies and/or projects
Experience of implementing continuous improvement processes

Perks and Benefits 

Best as per industry

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:IT Software - ERP, CRM

Role Category:Programming & Design

Role:Project Lead

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Sc - Any Specialization, B.Tech/B.E. - Any Specialization

Company Profile

National Payments Corporation of India

National Payments Corporation of India (NPCI) is the newly established company promoted by banks of India with an objective to build robust and state of the art national level retail electronic payment system infrastructure in the country
View Contact Details+

Recruiter Name:HRD

Contact Company:National Payments Corporation of India