Deputy Manager – Business Operations

2 - 5 Years

Job Description

Profile : Deputy Manager - Business Operations
Experience : 2 to 5 years
Location : Mumbai (Goregaon)
Qualification : MBA

Key Responsibilities
Customer acquisition / Project management / Relationship management/Service Delivery
On boarding support for various NPCI products
Co-ordinate between infrastructure, network and technology teams of the customer, NPCI & Regulator if needed
Sharing technical integration information
Certification and Go Live
Interaction with corporates to improve service delivery and take feedback on issues if any

Incident Management
Assisting certification, production & network teams in resolving issues with the customer within defined TAT's.
Timely closure of incidents raised by Corporates, Production and Ops teams
Provide inputs to senior management with regards to deviations
Preparing & sharing weekly MIS Report for Corporates

Adhering to internal Documents and laid out processes
Working with Internal Audit and address non-compliance
Responsible for successful external Audit

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Card Products

Role:Cards-Operations Manager

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above


UG:B.B.A / B.M.S - Management

PG:MBA/PGDM - Any Specialization

Company Profile

National Payments Corporation of India society
National Payments Corporation of India (NPCI) is the newly established company promoted by banks of India with an objective to build robust and state of the art national level retail electronic payment system infrastructure in the country
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Contact Company:National Payments Corporation of India society